STAASH
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FAQ

Everything you wanted to ask.

Answers about shopping on STAASH and joining as a homegrown D2C brand. Use the search below to jump to a specific question, or skim the two sections.

Contents

About STAASH5For shoppers8For brands9

About STAASH

Why was STAASH built?+
STAASH started from a personal problem. Our co-founder’s wife runs a homegrown D2C brand on Shopify — and like every independent brand founder, she faced the same challenge: discovery and repeat purchase on mobile require either heavy ad spend on Meta and Google, or listing on marketplaces that take 15–35% commission. STAASH is the shared mobile layer that solves this without either compromise.
Is STAASH a marketplace?+
No. Marketplaces commoditise every brand they list, sorting by price and pushing brands to compete on discounts. STAASH is a discovery platform built specifically to help independent brands keep their identity, story, and customer relationships while reaching new shoppers together.
What does “shared discovery” mean on STAASH?+
Every brand on STAASH benefits from every other brand’s shoppers. Someone who opens STAASH to buy from one brand often discovers two or three more in the same visit — a network effect that no single brand’s own website can offer alone.
Where is STAASH based?+
STAASH is built by Collaboratory Digital LLP, based in Bengaluru, India.
Is STAASH only for Indian brands?+
STAASH is starting with India’s homegrown D2C brands, with a platform-independent architecture designed to expand beyond India over time.

For shoppers

What is STAASH?+
STAASH is India’s multi-brand shopping app for homegrown D2C brands. Instead of visiting a dozen different brand websites, shoppers discover and buy from multiple independent brands in one place — one cart, one checkout.
How is STAASH different from Amazon or Flipkart?+
Marketplaces sort every brand by price and sponsored placement, which buries smaller homegrown brands and pushes them toward heavy discounting. STAASH is built specifically for independent D2C brands — no price-sorted commoditisation, no private-label competition, and a much lower commission so brands keep more of what they earn.
Can I buy from multiple brands in one order?+
Yes. Add products from any brand on STAASH to a single cart and check out once. Each brand fulfils its own items, but you only pay once and track everything in one place.
How do I track orders from different brands?+
All your orders — regardless of which brand they came from — appear together in your STAASH order history, so you do not need to check multiple brand websites or couriers separately.
Is STAASH available on iOS and Android?+
STAASH is currently available on the web at staash.in, optimised for mobile browsers. Native iOS and Android apps are on the roadmap.
What payment methods does STAASH accept?+
STAASH supports UPI, credit and debit cards, and net banking through Razorpay.
How does STAASH handle returns and refunds?+
Returns and refunds are handled per-brand under each brand’s stated policy. STAASH consolidates the requests inside your order history and coordinates the refund settlement back to your original payment method. Full policy details: staash.in/privacy.
Does STAASH charge shipping per brand or per order?+
STAASH charges ₹99 flat per order — not per brand. Shipping is free on orders above ₹999, no matter how many brands you’ve stacked into the cart.

For brands

How can my brand join STAASH?+
Visit staash.in/sellers and connect your Shopify (or WooCommerce) store via OAuth. The process takes about 60 seconds — your catalogue syncs automatically and you can be live on STAASH the same day.
Does STAASH work with Shopify?+
Yes. STAASH is built natively on Shopify OAuth. Brands connect their existing Shopify store directly — no need to rebuild your catalogue or manage a separate inventory system. WooCommerce stores are supported too.
What commission does STAASH charge?+
STAASH charges 6–10% commission, significantly lower than the 15–35% typical of large marketplaces — so more of every sale stays with your brand.
Do I lose access to my customer data on STAASH?+
No. Unlike marketplaces, STAASH delivers full shopper data to your brand after every order. The customer relationship belongs to you — always.
How does STAASH pay out sales?+
STAASH collects payment on your behalf and settles net proceeds to your bank account fortnightly via NEFT/IMPS.
Will my brand compete with a STAASH private label?+
No. STAASH does not manufacture or sell its own products. We are a discovery and commerce layer for independent brands — never a competitor to the brands on our platform.
Do I need a Shopify store to join STAASH?+
STAASH currently onboards brands via Shopify or WooCommerce OAuth. Support for additional e-commerce platforms is planned. If you’re on a different stack, please reach out via staash.in/sellers.
How long does it take to get live on STAASH?+
Most brands are live within the same day — catalogue sync typically completes within 15 minutes of connecting your store.
Which brands are currently on STAASH?+
Purecloth and IndyVarna are live on STAASH today, with more homegrown brands joining soon. Browse the full list at staash.in/brands.

Still curious?

We’re a small team — say hello.

Shopper questions, brand enquiries, partnerships — all reach the same inbox.

support@staash.inSell on STAASH →
STAASH

One cart, every homegrown brand. STAASH is a multi-merchant discovery layer built on Shopify — pay each brand directly at checkout.

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